Refund policy

How to request a refund?


All returns have to be authorized by GO2 Customer service. Please do not send any merchandise back without contacting us and getting a Return Authorization (RA) number. For RA number please contact Customer service through e-mail: service@go2superblend.com


How do I request a refund?

In order for a refund to be processed, a request must be sent to our Customer Support team at service@go2superblend.com. 


Please include your order number and feedback to let us know why the product wasn’t the best fit for you. We know we can always improve so we appreciate your point of view! 


When our team receives your refund request, they will respond in email to confirm order details. Once the information is received, you can ship any unopened products to:  

  • GO2 Inc
  • 6660 Delmonico Dr.
  • Suite D
  • Colorado Springs, CO 80919-1899

 

If you’re shipping unopened products back to us, please include your name, order number, and email address with the return package. Without it, we will not be able to identify your return to process a refund. We do not require you to send any opened product back to us because, well, it’s unsanitary.


Returned items can be exchanged for anything from our catalog within 15 days of the day of original purchase. The customer is responsible for shipping orders back to our warehouse.

Returned merchandise must not be damaged or altered, and must be returned in the original packaging.


AUTHORIZED RETURNS

All authorized returns may be subject to a 20% restocking charge and all customs/brokerage charges incurred during shipping back to the warehouse will be withheld from the refund amount. Once the return has been approved by our customer service department, the customer will be credited via the payment method originally chosen to purchase with (5) business days. Shipping charges will not be refunded.


UNAUTHORIZED RETURNS

Will be rejected at the time of arrival to our location. We accept no responsibility if the item is lost by the carrier when being returned.


DEFECTIVE MERCHANDISE

Merchandise considered defective must be authorized by our customer service. All defective returns must be prepaid in order to be accepted by GO2 Inc. GO2 Inc. in its sole discretion, will determine whether the returned defective products are in fact defective. GO2 Inc. is not responsible for any products deemed mistreated or misused. All merchandise deemed not defective, Purchaser will be responsible for shipping costs back to them.


LIMIT OF LIABILITY

All merchandise contained in our catalogs is sold under the condition that we cannot guarantee the user freedom from injury. The user assumes all risks related to the use of the merchandise.


Shipping Policy:

Please note that no orders will be shipped if the billing address and the shipping address do not match.


SHIPPING RATES AND TIMES

Shipping rates vary depending on region and are calculated when your shipping information is entered during the checkout process. Most orders ship within 1-2 business days from the time of the order is placed. Please note that transit times for the delivery method you select do not include order processing time.


INVENTORY LEVELS & BACKORDERS

Most items available for purchase online will be in stock, however, due to fluctuations in Internet sales, and variations in our various warehouse inventories certain items may not be available. If your order contains an item that is on backorder, your order will not ship until the item is in stock. The amount of time for out-of-stock products to be replenished at our warehouses ranges from 1-2 weeks, but it may take longer depending on manufacturing schedules. Please contact us PRIOR to placing your order if you would like to know if the items you would like to buy are in stock. You will be charged for your ENTIRE order at the time of purchase.